Resources & Information

How complaints are handled

Once a complaint has been received by the Board, it can take up to six (6) months or more to resolve the issue. Here is a brief description of the complaint review process:

• Complaints will be acknowledged via e-mail or USPS once the review process begins.
• All complaints are initially reviewed to determine if there is a possible violation of the Medical Practice Act that rises to the level of further inquiry.
• If the conduct that prompted the complaint is not found to be a violation of the Medical Practice Act, you are informed of this in your initial letter and the case is closed. However, the licensee is informed of your complaint and the information is kept on file.
• If a possible violation has occurred and further inquiry is warranted through the Administrative Investigations Department, a copy of your complaint is sent to the licensee for review and response to the Board; medical records are obtained as necessary.
• Typically, your written complaint serves as your full statement, and you will not be contacted by the Board unless clarification or additional information is needed.
• Case reviews are done by medical and non-medical persons once all information is obtained to determine level of discipline, if any.
• Once case review is complete, you will be informed of the outcome.